eLearning
In-Flight Conflict Resolution
​Overview
This project was inspired by a simulation originally created by another talented designer. I recreated and reworked the concept to show my skills in instructional design and technical development. This version showcases my ability to create realistic, learner-centered experiences using tools like Articulate Storyline, while still preserving the original design's intent.​
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Background
The original project was designed to help new flight attendants build confidence and improve their conflict-resolution skills. I chose to mirror that context to ground the simulation in a practical, high-stakes environment that benefits from strong decision-making and empathetic communication.
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My Adaptation & Approach
Using the ADDIE model, I built a custom branching scenario in Articulate Storyline that puts the learner in the middle of an in-flight conflict. The simulation provides learners with the opportunity to make choices, receive immediate feedback, and practice handling challenging situations in a low-risk, supportive environment.
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What This Project Shows
This project highlights my ability to:
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Turn real-world challenges into engaging learning experiences
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Build technically sound interactions with thoughtful feedback
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Apply learning theory to improve behavior and performance
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Use tools like Storyline, Illustrator, and MindMeister to bring a course to life
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Interactive Features I Created
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Branching scenarios
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Feedback layers
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Custom button states
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Timed animations with auto-advance
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Clickable mentor support
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Tools Used
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Articulate Storyline
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Adobe Illustrator
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MindMeister
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Increasing Student Motivation Through Effective Communication
Overview
Developed for an online university, this eLearning course equips mentors to handle challenging conversations and better engage adult learners. The project focused on improving mentor performance in real-world interactions that impact student motivation and retention.​
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Performance Problem
Mentors were not consistently using effective communication strategies when working with students who were unresponsive or falling behind. This gap led to lower student motivation and increased withdrawal rates.
After reviewing feedback from new mentors, I identified that the issue was not a lack of effort, but a gap in specific communication strategies and confidence in handling difficult conversations. Because this was a skill-based gap, training was an appropriate part of the solution.
Solution Approach
Using the ADDIE model and Understanding by Design (UbD), I designed a scenario-based learning experience focused on helping mentors practice real conversations they commonly face.
Rather than presenting content alone, the course centers on application. Mentors follow the journey of “Sarah,” an adult learner balancing work, school, and family responsibilities. Interactive elements such as scenario choices, sliders, and drag-and-drop activities allow mentors to actively apply communication strategies in realistic situations.
The course culminates in a branching scenario where mentors navigate a high-stakes conversation, reinforcing decision-making and skill application.
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Impact
The course was designed to drive behavior change by:
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Helping mentors apply practical communication strategies in real situations
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Providing realistic, scenario-based practice opportunities
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Building confidence and empathy in challenging conversations
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Interactive Features I Created
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​Accordion interactions
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Drag and drop interactions
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Scenario-based knowledge checks
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Flip card interaction
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Custom feedback boxes
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Tab interactions
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Tools Used
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Articulate Storyline
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MindMeister
Cybersecurity Awareness
Overview
Developed for NexTech Innovations, a fictitious global tech company, this eLearning course was part of a company-wide response to a major phishing-related ransomware attack.
Problem
An employee clicked on a phishing email, triggering a $500,000 ransomware breach and resulting in three days of downtime. Company leadership needed a training solution that would change behavior and strengthen frontline cybersecurity awareness.
Solution
Using the ADDIE model and Understanding by Design (UbD), I developed the course in Articulate Rise with a focus on what employees need to do, rather than just what they need to know.
The course adheres to adult learning principles, incorporating real-life examples and concise, practical lessons that are relevant to everyday life. Designed with a human-centered approach and Learning Experience Design (LxD), the experience includes short scenarios and interactive questions that mirror real workplace decisions. The final assessment is a branching activity with personalized feedback.
Impact
This course promotes behavior change by:
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Helping employees recognize and avoid phishing attempts
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Reinforcing behaviors through realistic practice and feedback
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Promoting safe habits that protect the organization​​
Interactive Features I Created
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Drag and drop
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Scenario-based Knowledge Checks
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Final Branching Assessment
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Tools Used
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Articulate Rise
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MindMeister
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