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eLearning

In-Flight Conflict Resolution

Inflight Conflict Resolution Course Image.jpg

​Overview
This project was inspired by a simulation originally created by another talented designer. I recreated and reworked the concept to show my skills in instructional design and technical development. This version showcases my ability to create realistic, learner-centered experiences using tools like Articulate Storyline, while still preserving the original design's intent.​

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Background

The original project was designed to help new flight attendants build confidence and improve their conflict-resolution skills. I chose to mirror that context to ground the simulation in a practical, high-stakes environment that benefits from strong decision-making and empathetic communication.

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My Adaptation & Approach

Using the ADDIE model, I built a custom branching scenario in Articulate Storyline that puts the learner in the middle of an in-flight conflict. The simulation provides learners with the opportunity to make choices, receive immediate feedback, and practice handling challenging situations in a low-risk, supportive environment.

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What This Project Shows
This project highlights my ability to:

  • Turn real-world challenges into engaging learning experiences

  • Build technically sound interactions with thoughtful feedback

  • Apply learning theory to improve behavior and performance

  • Use tools like Storyline, Illustrator, and MindMeister to bring a course to life

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Interactive Features I Created

  • Branching scenarios

  • Feedback layers

  • Custom button states

  • Timed animations with auto-advance

  • Clickable mentor support

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Tools Used

  • Articulate Storyline

  • Adobe Illustrator

  • MindMeister

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Increasing Student Motivation Through Effective Communication

Effective Communication Course Image.jpg

Overview
Developed for a fictitious online university, this eLearning course equips mentors to have challenging conversations and better engage adult learners.​

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Problem

Mentors often struggled to connect with students who were unresponsive or falling behind. These communication gaps led to lower motivation and increased withdrawal rates.

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Solution

Using the ADDIE model and Understanding by Design (UbD), I created a course in Articulate Storyline that aligns learning goals with practical application. Designed with adult learning theory and a human-centered approach, the course features relatable stories and realistic challenges.

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Mentors follow the journey of “Sarah,” an adult learner juggling work, school, and parenting. Interactive elements—such as flip cards, sliders, and drag-and-drop activities—keep learners engaged while reinforcing key strategies. The course culminates in a branching scenario where mentors apply what they’ve learned in a high-stakes conversation.

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Impact

This simulation promotes behavior change by:

  • Equipping mentors with practical communication tools

  • Offering realistic scenarios for applied practice

  • Building confidence and empathy

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Interactive Features I Created

  • ​Accordion interactions

  • Drag and drop interactions

  • Scenario-based knowledge checks

  • Flip card interaction

  • Custom feedback boxes

  • Tab interactions

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Tools Used

  • Articulate Storyline

  • MindMeister

Cybersecurity Awareness

Cybersecurity Awareness Course Image.jpg

Overview
Developed for NexTech Innovations, a fictitious global tech company, this eLearning course was part of a company-wide response to a major phishing-related ransomware attack.
 

Problem
An employee clicked on a phishing email, triggering a $500,000 ransomware breach and resulting in three days of downtime. Company leadership needed a training solution that would change behavior and strengthen frontline cybersecurity awareness.
 

Solution
Using the ADDIE model and Understanding by Design (UbD), I developed the course in Articulate Rise with a focus on what employees need to do, rather than just what they need to know.
 

The course adheres to adult learning principles, incorporating real-life examples and concise, practical lessons that are relevant to everyday life. Designed with a human-centered approach and Learning Experience Design (LxD), the experience includes short scenarios and interactive questions that mirror real workplace decisions. The final assessment is a branching activity with personalized feedback.
 

Impact
This course promotes behavior change by:

  • Helping employees recognize and avoid phishing attempts

  • Reinforcing behaviors through realistic practice and feedback

  • Promoting safe habits that protect the organization​​
     

Interactive Features I Created

  • Drag and drop

  • Scenario-based Knowledge Checks

  • Final Branching Assessment

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Tools Used

  • Articulate Rise

  • MindMeister

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